1. Introduction
Flourish India Realty and Urban Development Ltd ("we", "our", or "the Company") is committed to protecting the privacy of all individuals who visit our website or interact with our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with applicable Indian laws including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.
2. Information We Collect
2.1 Information You Provide
- Name, mobile number, and email address submitted via enquiry forms
- Project preferences, budget range, and location preferences
- Communication records including calls, emails, and chat messages
- Identity documents (PAN, Aadhaar) for booking and KYC purposes
2.2 Information Collected Automatically
- Browser type, IP address, and device information
- Pages visited, time spent, and referral sources
- Cookies and similar tracking technologies
3. How We Use Your Information
- To respond to your enquiries and schedule site visits
- To send project updates, event invitations, and promotional offers (with consent)
- To process bookings, documentation, and payment records
- To comply with legal obligations under RERA, FEMA, and other applicable laws
- To improve our website and services through analytics
4. Sharing of Information
We do not sell your personal data to third parties. We may share your information with:
- Banking and financial partners for home loan facilitation (with your consent)
- Legal and documentation service providers for registration and compliance
- Government authorities when required by law (RERA, Income Tax, etc.)
- Our marketing agencies operating under strict confidentiality agreements
5. Data Retention
We retain your personal data for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Project-related records are retained for a minimum of 7 years post-possession in compliance with applicable regulations.
6. Your Rights
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request erasure of your data (subject to legal obligations)
- Opt-out: Unsubscribe from marketing communications at any time
7. Cookies
Our website uses cookies to enhance your browsing experience. You may disable cookies through your browser settings, though this may affect certain website functionality. We use Google Analytics and similar tools to understand website usage patterns.
8. Security
We implement industry-standard security measures including SSL encryption, firewalls, and access controls to protect your data from unauthorised access, disclosure, or alteration.
9. Contact Us
For any privacy-related queries or to exercise your rights, please contact our Data Protection Officer at:
Email: privacy@flourishindiarealty.com
Address: 8th Floor, Sahara Ganj Mall, Hazratganj, Lucknow — 226 001